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Author:

Zhang, Wen (Zhang, Wen.) (Scholars:张文) | Wang, Qiang (Wang, Qiang.) | Li, Xiangjun (Li, Xiangjun.) | Yoshida, Taketoshi (Yoshida, Taketoshi.) | Li, Jian (Li, Jian.)

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EI Scopus SCIE CSCD

Abstract:

Due to the anonymous and free-for-all characteristics of online forums, it is very hard for human beings to differentiate deceptive reviews from truthful reviews. This paper proposes a deep learning approach for text representation called DC Word (Deep Context representation by Word vectors) to deceptive review identification. The basic idea is that since deceptive reviews and truthful reviews are composed by writers without and with real experience on using the online purchased goods or services, there should be different contextual information of words between them. Unlike state-of-the-art techniques in seeking best linguistic features for representation, we use word vectors to characterize contextual information of words in deceptive and truthful reviews automatically. The average-pooling strategy (called DC Word-A) and max-pooling strategy (called DC Word-M) are used to produce review vectors from word vectors. Experimental results on the Spam dataset and the Deception dataset demonstrate that the DCWord-M representation with LR (Logistic Regression) produces the best performances and outperforms state-of-the-art techniques on deceptive reviewidentification. Moreover, the DC Word-M strategy outperforms the DC Word-A strategy in review representation for deceptive review identification. The outcome of this study provides potential implications for online review management and business intelligence of deceptive review identification.

Keyword:

deceptive review identification Online business intelligence deep learning skip-gram model DC Word representation

Author Community:

  • [ 1 ] [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Res Base Beijing Modern Mfg Dev, Beijing 100124, Peoples R China
  • [ 2 ] [Wang, Qiang]Beijing Univ Technol, Coll Econ & Management, Res Base Beijing Modern Mfg Dev, Beijing 100124, Peoples R China
  • [ 3 ] [Li, Jian]Beijing Univ Technol, Coll Econ & Management, Res Base Beijing Modern Mfg Dev, Beijing 100124, Peoples R China
  • [ 4 ] [Li, Xiangjun]Xian Univ, Sch Informat Engn, Xian 710065, Peoples R China
  • [ 5 ] [Yoshida, Taketoshi]Japan Adv Inst Sci & Technol, Sch Knowledge Sci, Nomi, Ishikawa 9231292, Japan

Reprint Author's Address:

  • 张文

    [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Res Base Beijing Modern Mfg Dev, Beijing 100124, Peoples R China

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Source :

JOURNAL OF SYSTEMS SCIENCE AND SYSTEMS ENGINEERING

ISSN: 1004-3756

Year: 2019

Issue: 6

Volume: 28

Page: 731-746

1 . 2 0 0

JCR@2022

ESI Discipline: ENGINEERING;

ESI HC Threshold:136

Cited Count:

WoS CC Cited Count: 10

SCOPUS Cited Count: 15

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 0

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