With　the　progress　of　science　and　technology　and　the　rapid　development　of　artificial　intelligence,　major　import　and　export　enterprises　often　introduce　it　system　to　process　orders,　but　employees　will　have　various　problems　in　the　use　of　the　system,　which　will　affect　work　efficiency.　It　service　management　system　needs　to　be　set　up　in　the　enterprise　to　deal　with　the　daily　IT　problems　of　employees,　reduce　the　learning　cost　of　employees　and　improve　the　management　level　of　the　enterprise.　The　Business　Strategic　Planning　is　an　important　link　related　to　the　survival　and　development　of　an　enterprise.　It　is　necessary　to　build　an　internal　management　system　according　to　the　strategic　planning　and　internal　needs　of　an　enterprise　to　improve　the　operation　level　of　an　enterprise.　Based　on　Kano　model,　this　paper　makes　an　investigation　and　Analysis　on　the　needs　of　the　internal　employees　about　the　management　system.　On　this　basis,　from　three　dimensions　of　feedback　channel　management,　robot　management　and　integrated　management,　the　process　and　function　of　the　enterprise　internal　IT　service　management　system　are　designed　to　improve　the　internal　process　of　the　enterprise,　enhance　the　internal　management　of　the　enterprise　and　increase　the　competitive　advantage.