The　construction　of　charging　infrastructure　has　a　positive　effect　on　promoting　the　diffusion　of　new　energy　vehicles　(NEVs).　This　study　uses　natural　language　processing　(NLP)　technology　to　explore　consumer　preferences　for　charging　infrastructure　from　consumer　comments　posted　on　public　social　media.　The　findings　show　that　consumers　in　first-tier　cities　pay　more　attention　to　charging　infrastructure,　and　the　number　of　comments　accounted　for　36%　of　the　total.　In　all　comments,　consumers　are　most　concerned　about　charging　issues,　national　policy　support,　driving　range,　and　installation　of　private　charging　piles.　Among　the　charging　modes　of　charging　piles,　direct　current　(DC)　fast　charging　is　more　popular　with　consumers.　The　inability　to　find　public　charging　piles　in　time　to　replenish　power　during　travel　or　high　energy　consumption　caused　by　air　conditioning　is　the　main　reason　for　consumers＇　range　anxiety.　Increasing　battery　performance,　improving　charging　convenience,　and　construction　of　battery　swap　station　are　the　main　ways　consumers　prefer　to　increase　driving　range.　Consumers＇　preference　for　charging　at　home　is　the　main　reason　for　their　high　attention　to　the　installation　of　private　charging　piles.　However,　the　lack　of　fixed　parking　spaces　and　community　properties　have　become　the　main　obstacles　to　the　installation　of　private　charging　piles.　In　addition,　consumers　in　cities　with　different　development　levels　pay　different　amounts　of　attention　to　each　topic　of　charging　infrastructure.　Consumers　in　second-tier　and　above　cities　are　most　concerned　about　charging　issues.　Consumers　in　third-tier　and　above　cities　pay　significantly　more　attention　to　the　installation　of　private　charging　piles　than　consumers　in　fourth-tier　and　fifth-tier　cities.　Consumers　in　each　city　have　almost　the　same　amount　of　attention　to　driving　range.