• 综合
  • 标题
  • 关键词
  • 摘要
  • 学者
  • 期刊-刊名
  • 期刊-ISSN
  • 会议名称
搜索

作者:

Wang, Qiang (Wang, Qiang.) | Zhang, Wen (Zhang, Wen.) (学者:张文) | Li, Jian (Li, Jian.) | Ma, Zhenzhong (Ma, Zhenzhong.) | Chen, Jindong (Chen, Jindong.)

收录:

SSCI EI Scopus SCIE

摘要:

In recent years, there has been an increase in online review manipulation on the platforms of electronic commerce. Previous studies clarify the benefits and harms of online review manipulation for firms, and they provide mixed conclusions on the influence of online review manipulation. However, the effect of online review manipulation on product sales has not yet been thoroughly studied due to the covert nature of review manipulation. To fill this research gap, this paper examines the different effects of review manipulation in three dimensions: quantity manipulation, quality manipulation, and relation manipulation. Drawing on the Information Manipulation Theory, which reveals the manipulation behaviors of different dimensions, it is proposed that the influence of online review manipulation differs significantly among different information manipulation dimensions. The results of the empirical experiments show that the effect of review quantity manipulation on product sales exhibits an inverted U-shape. In addition, review quality manipulation positively affects product sales, but review relation manipulation exerts a negative effect. Moreover, the magnitude of the effect of review manipulation is contingent upon review manipulation duration. The findings shed light on the heterogeneous effect of review manipulation dimensions on product sales from an information manipulation perspective and suggest a need for improvement in online fraudulent review detection in the early stage of review manipulation.

关键词:

Online review manipulation Quantity manipulation Quality manipulation Review manipulation duration Relation manipulation

作者机构:

  • [ 1 ] [Wang, Qiang]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 2 ] [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 3 ] [Li, Jian]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China
  • [ 4 ] [Ma, Zhenzhong]Univ Windsor, Odette Sch Business, Windsor, ON N9E 4Z4, Canada
  • [ 5 ] [Chen, Jindong]Beijing Informat Sci & Technol Univ, Coll Sch Econ & Management, Beijing 100192, Peoples R China

通讯作者信息:

  • [Zhang, Wen]Beijing Univ Technol, Coll Econ & Management, Beijing 100124, Peoples R China;;

查看成果更多字段

相关关键词:

相关文章:

来源 :

ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS

ISSN: 1567-4223

年份: 2023

卷: 57

6 . 0 0 0

JCR@2022

ESI学科: ECONOMICS & BUSINESS;

ESI高被引阀值:16

被引次数:

WoS核心集被引频次: 13

SCOPUS被引频次: 14

ESI高被引论文在榜: 0 展开所有

万方被引频次:

中文被引频次:

近30日浏览量: 2

归属院系:

在线人数/总访问数:256/4560672
地址:北京工业大学图书馆(北京市朝阳区平乐园100号 邮编:100124) 联系我们:010-67392185
版权所有:北京工业大学图书馆 站点建设与维护:北京爱琴海乐之技术有限公司