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作者:

Feng, Xiuzhen (Feng, Xiuzhen.) | Peng, Yang (Peng, Yang.) | Xie, Haoran (Xie, Haoran.) | Sha, Ang (Sha, Ang.)

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EI Scopus

摘要:

With the emergence of ubiquitous technology (UT), many enterprises are obsessed with it because it can improve the agility of their business processes. However, the benefit of ubiquitous technologies is limited if they cannot be embedded into the organization's business information systems, which plays a significant role in the business performance management. Although some enterprises have tried to embed UTs to their core information systems like ERP to grasp the ubiquitous benefits such as higher customer satisfaction, higher productivity, and etc., it's impossible for an enterprise to equip all the UTs since we have to consider the necessity as well as the cost. Therefore, it comes to a problem that how to establish a suitable business management information system with adaptive UTs to fit a certain enterprise? Besides, what kinds of values can such a system bring to the business of enterprises is unidentified. Accordingly, a multi-dimensional model is presented that shows how the UTs' solutions are selected through the fit between organizational functionalities of UTs and business characteristics of the enterprise. Based on the proposed model, we have designed a general architecture of ubiquitous business performance management system, which could bring extra business values to enterprises. The identified business values can thus provide the fundamental evidence for the potential benefits that UTs could bring to organizations.

关键词:

Commerce Customer satisfaction Embedded systems Enterprise resource management Enterprise resource planning Information management Information use Management information systems

作者机构:

  • [ 1 ] [Feng, Xiuzhen]Beijing University of Technology, China
  • [ 2 ] [Peng, Yang]The Hong Kong Polytechnic University, Hong Kong
  • [ 3 ] [Xie, Haoran]City University of Hong Kong, Hong Kong
  • [ 4 ] [Sha, Ang]The University of Hong Kong, Hong Kong

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来源 :

International Journal of Advancements in Computing Technology

ISSN: 2005-8039

年份: 2012

期: 14

卷: 4

页码: 26-34

被引次数:

WoS核心集被引频次: 0

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ESI高被引论文在榜: 0 展开所有

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